The Forrester Wave: B2B Occasion Administration Expertise, Q1 2023 reveals an enormous change within the occasion tech market over the previous three years. Occasions have transitioned from an in-person centric occasion world pre-pandemic, to at least one which now incorporates a wider vary of digitally pushed occasion experiences. Deciding on the precise know-how supplier is essential, however with the fast adjustments within the occasion tech panorama, it has develop into extra complicated.

To assist B2B entrepreneurs navigate the world of B2B occasion know-how, our new Forrester Wave evaluated 14 key distributors on 28 standards and recognized 4 leaders, 4 robust performers, 5 contenders and one challenger.

Three Areas for Occasion Expertise Consumers to Think about.

As B2B entrepreneurs consider potential suppliers, they need to prioritize three areas of their choice course of:

1. Driving digital engagement. B2B entrepreneurs must execute a variety of digitally pushed occasions throughout in-person, digital and hybrid codecs. Presently, 19% of entrepreneurs handle 4-7 totally different occasion know-how suppliers to fulfill their wants, which is time-consuming and useful resource intensive. Entrepreneurs ought to determine their broad occasion necessities and choose companions who can meet them.
2. Capturing occasion knowledge. With stricter regulation of third-party knowledge sharing, and the approaching deprecation of third celebration cookies, occasion knowledge has develop into more and more necessary. Suppliers can help with a variety of knowledge from areas akin to occasion advertising, registration, check-in, session attendance, cellular exercise, surveys and on-demand viewing.
3. Straightforward, seamless integrations. To maximise the worth of occasion knowledge and drive ROI, entrepreneurs should prioritize integrating their occasion know-how into their MAPs, CRMs and CDPs. Distributors now supply a variety of native and open API integrations into main gross sales and advertising platforms, with deep integrations that allow knowledge switch on the alternative and shopping for group stage.

Be taught Extra About Occasion Administration Expertise

Forrester shoppers can entry the total report back to be taught extra in regards to the distributors and their rankings. They’ll additionally schedule a steerage session or inquiry and register for the upcoming ‘Ask the Analyst’ webinar the place we’ll share highlights from the B2B Occasion Expertise Administration Wave analysis and take questions.