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Frankline Kibuacha

How to Conduct IVR Surveys: A Step-by-Step Guide

Interactive Voice Response, or IVR, is a technology that lets you automate the call process via an interactive voice response system of pre-recorded messages. It typically involves a telephone system that allows customers...

Focus Groups: How they Work, and Major Considerations

A focus group is a type of qualitative market research that is conducted with a small group of people with the aim to learn about the participants’ attitudes and opinions on a particular...

Kenya Elections 2022: A Survey Report

Kenya goes into the General Election 2022 on August 9th. To gather insights into some of the aspects surrounding the election, GeoPoll ran an internally sponsored opinion poll covering a number of topics,...

Report: Kenya Deputy Presidential Debates Viewership & Voter Feedback

Kenya’s Presidential Debates 2022 organized by the Media Owners of Kenya (MoA), Media Council of Kenya (MCK), and the Kenya Editors Guild (KEG), are ongoing in the run-up to the General Elections on...

The Role of Monitoring, Evaluation and Learning

A lot of learning is done by trial and error. It is possible to chance upon a solution by trying, and even if the initiative fails, you can gather the lessons and be...

How GeoPoll Transitioned to Remote Call Centers

GeoPoll is an active member of the Marketing & Social Research Association (MSRA) and GeoPoll’s Purity Wanja Njiru was a speaker at the MSRA Conference 2022 held in Nairobi on June 30, 2022....

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