Vimeo has introduced that it’s making some main adjustments to its bandwidth coverage, after a number of creators spoke out about how the corporate pulled the rug out from underneath them by demanding giant sums of cash in the event that they needed to maintain internet hosting their movies on the platform. The brand new insurance policies substitute nebulous phrases with definitive ones, and assure that creators can have time to arrange for adjustments.

In a publish outlining the adjustments, Vimeo says that its new cap for month-to-month bandwidth use is a flat 2TB. Beforehand, the coverage was utilized to customers who had been repeatedly “within the prime 1% of bandwidth utilization,” which Vimeo itself admits may’ve been extra clear. The corporate additionally says that it’ll alert customers after they go over that 2TB restrict, so that you theoretically have time to determine tips on how to reduce on information use, or at the very least put together to your invoice to go up.

Vimeo’s new insurance policies additionally say that creators can have “a minimal of 30 days” to answer to Vimeo and work out a deal if they’re over that cap, and that nothing will occur to their content material throughout that point. Beneath the outdated guidelines, one creator advised The Verge he was given 9 days to improve his account, lower his utilization, or have entry to his movies disrupted. Vimeo estimated that his prices would go from $900 a yr to $3,000 a yr — that’s loads of money to provide you with in simply over every week.

Beneath the outdated coverage, a number of creators say they obtained messages from the platform saying they had been utilizing an excessive amount of bandwidth, and had been prone to having to depart the platform. Most of the creators had been paying a whole bunch of {dollars} a yr so they might use Vimeo to host movies for Patreon, and had been shocked as a result of how few views their content material obtained. (Movies can nonetheless eat up loads of bandwidth even with a small variety of views — there’s loads of information that must be transferred if 10 individuals watch an hour-long live performance in 4K.)

They had been additionally shocked that Vimeo was demanding 1000’s of {dollars} extra a yr in the event that they needed to maintain utilizing the service in the way in which they’d been. One creator didn’t understand they had been truly importing to Vimeo after they uploaded movies to Patreon till all these movies disappeared.

Vimeo’s publish, written by its CEO, may be very apologetic in tone; it even opens with a picture of a bouquet of flowers, the common signal for “I tousled, please forgive me.” However it’s value noting that these adjustments gained’t essentially make Vimeo a greater possibility for the creators that had been hit with excessive costs by the legacy coverage — Vimeo advised The Verge in a earlier assertion that the “prime 1 p.c” threshold was already round 2 or 3TB a month. In different phrases, if creators needed to pay extra underneath the outdated guidelines, it’s very doable they’d nonetheless need to with the brand new tips.

Hopefully, although, the brand new coverage ought to at the very least make it so creators don’t need to scramble to decrease their bandwidth use or discover a new option to host their movies in only a few days. Vimeo additionally says it’ll give customers time to maneuver their movies off its platform in the event that they discover it’s now not working for them.

The corporate can also be engaged on a coverage that can exempt some customers from the 2TB cap “so long as they aren’t utilizing Vimeo to monetize these movies elsewhere.” It says there can be extra particulars on that change inside 30 days.