Welcome to 2025, the place the boundaries of buyer relationships are being redefined. Think about a world the place visionary model methods seamlessly mix with real-world journeys, and each interplay is meticulously crafted to captivate and delight. That is the long run we’ll discover at CX Summit North America 2025, the last word gathering of buyer expertise (CX), digital, and advertising leaders — and we would like you to be part of it!
This 12 months, we’re unveiling our groundbreaking new Model Expertise Index and up to date Buyer Expertise Index (CX Index™) which collectively kind a strong new method to measure a model’s skill to drive loyalty. We’ll additionally reveal recent insights into the way forward for — and finest practices for — CX, digital enterprise, and advertising.
It’s such an necessary time to start out constructing the long run collectively. In 2024, CX efficiency was the weakest it’s been in a decade. However now we have the know-how and the know-how to create complete experiences that customers crave. At this 12 months’s CX Summit, we’ll dig into that by:
Unparalleled Keynote Displays
Get able to be impressed by six dynamic Forrester keynote periods that can immerse you in forward-thinking insights and cutting-edge analysis. Have a good time innovation with our 2025 Buyer Obsession Award winners and go away geared up with the data and drive to spark significant change in your group. (Be taught extra about our awards and nomination course of right here.)
Actionable Insights And Palms-On Studying
With 42 focused breakout periods, 40 real-world case research, 9 workshops, and a particular CX Summit Certification program, you’ll acquire the data that you must deal with right this moment’s largest challenges. We’ve greater than doubled the variety of hands-on periods we’re providing this 12 months so that you simply and your group can start making use of what you be taught immediately — earlier than you come back house. Whether or not it’s aligning groups, integrating rising applied sciences, or growing strong measurement methods, we’ve bought you lined.
Significant Connections
Forge significant connections with high professionals in buyer expertise, digital, and advertising at 14 interactive periods, industry-focused meetups, analyst-led roundtables, and social engagements. We’ll additionally function our highly regarded annual Forrester Girls’s Management Program and invitation-only Government Management Change.
And naturally, dozens of Forrester specialists can be out there for one-on-one periods so you may get direct solutions to your most urgent questions.
Don’t Miss Out!
Since we’re in Nashville, we’ll have nice musical visitors and different actions to make this an occasion to recollect.
Be part of us at CX Summit 2025 and be a part of a neighborhood that’s shaping the way forward for the full expertise. That is extra than simply an occasion — it’s a chance to rework your model and create unforgettable journeys to your clients. Register now and take step one towards mastering the full expertise! Don’t neglect to reap the benefits of our early and group registration reductions.
We will’t wait to see you there! 🎉