The 2026 installment of the shopper id and entry administration (CIAM) panorama report has simply revealed. The report identifies three main drivers within the CIAM panorama.
- AI brokers are a brand new id sort in CIAM. In our analysis, we discovered that CIAM options are more and more enabling organizations to:
- Correctly handle inbound entry of consumers’ AI brokers. (“I need to use a Claude.ai or OpenAI agent to search out the very best pair of headsets below $100 and launch dozens of procuring brokers from Amazon, Google, and different suppliers in opposition to e-commerce portals.”)
- Provide a safe AI agent-based new enterprise interplay channel. (“I need to purchase a pair of headsets below $100.”)
- Expose CIAM performance coverage administration in addition to exterior buyer self-service as an AI agent.
- CIAM distributors’ personal AI brokers are serving to modernize CIAM deployments. Handbook reimplementation of CIAM insurance policies when switching CIAM distributors has historically been a “again to sq. one” reimplementation with excessive companies prices. Many CIAM options now embody digital employee (CIAM administrator) performance that helps organizations migrate from one CIAM answer to a different, A/B testing, consumer profile redesign, menace detection and response, account takeover detection, and cyber/digital fraud administration.
- CIAM use instances are increasing into fraud administration and reusable id. CIAM options have gotten integration and orchestration factors of not solely safety (authentication) ceremonies but in addition contextual enterprise authorization enforcement (particularly for AI brokers). CIAM options now supply productized integration with id verification options, present their very own behavioral biometrics capabilities, and match into decentralized digital identity-based (verifiable credentials) id frameworks (e.g., eIDAS 2.0/EUDIW).
As a follow-on to the CIAM panorama, we’ll kick off a brand new Forrester Wave™ analysis on CIAM on the finish of September 2026. This can be an replace of our final CIAM Wave revealed in December 2024.
Forrester purchasers concerned about studying extra CIAM can schedule a steering session with me.