Former Spectrum technician Roy Holden pleaded guilty to the 2019 murder of customer Betty Thomas and was sentenced to life in prison in April 2021. He robbed and murdered Thomas one day after a service call. The press release described the murder as follows:
Mr. Holden performed a service call in Ms. Thomas’ home the day before her December 2019 murder. Although Charter contended he was off-duty the following day, he managed to learn that Ms.Thomas had reported that she was still having problems with her service and used his company key card to enter a Charter Spectrum secured vehicle lot and drove his Charter Spectrum van to her house. Once inside, while fixing her fax machine, the victim, Ms. Thomas, caught the field tech stealing her credit cards from her purse. The Charter Spectrum field tech, Roy Holden, then brutally stabbed the 83-year-old customer with a utility knife supplied by Charter Spectrum and went on a spending spree with her credit cards.