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Pete Jacques

How To Reconcile Your Key CX Metrics: rNPS vs. tNPS

The tip of the 12 months is approaching, and for many people, which means vacation preparations. I’ve already seen...

Canada Web Promoter Rating NPS

Forrester simply revealed The Canada Web Promoter Rankings, 2023 report, which incorporates the Web Promoter Rating℠ (NPS) and {industry} rank for 100...

2023 Internet Promoter Rating (NPS) Benchmarks for U.S. Industries

Forrester simply revealed The US Internet Promoter Rankings 2023 The US Internet Promoter Rankings, 2023 report, which incorporates the Internet Promoter...

The Canada CX Index 2023 Outcomes Point out Falling CX High quality

It was a troublesome yr for Canadian manufacturers. The Canada Buyer Expertise Index Rankings, 2023 present manufacturers falling quick...

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