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Christina McAllister

Your Prospects’ AI Brokers Will By no means Give Up

Private AI brokers aren't ready for companies to determine what to do with them. Meta’s Muse has reached 10 million US downloads simply 40 days after launch. Muse can browse, fill out kinds,...

Contact Facilities Are Leaving Cash On The Desk

After I first joined Forrester, I seemed on the outcomes from our annual Buyer Expertise Benchmark Surveys and noticed...

Nailing Chat Is Hard. Here’s How To Get It Right. 

I have spent the better part of the last decade helping enterprises with their digital channel strategies. Omnichannel transformation...

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